Evidence Standards for Service Partners

Why this matters

Service Partner Jobs fail when evidence is poor. That creates rework, client complaints, and invoice delays.

Minimum evidence required

For every Job delivered by a Service Partner:

• Clear notes: fault + action + outcome

• Photos: before/after where relevant

• Signature: if required by the client/site

• Any parts/materials: recorded clearly

If they can’t complete the Job

They must:

• upload evidence of the issue

• explain why (parts/access/approval)

• recommend next step

• Leave the job on hold (with a reason) if waiting on something