Evidence Standards

Why evidence matters

Good evidence prevents disputes, speeds up approvals, and protects you in audits.

Minimum evidence for most Jobs

• Clear engineer notes

  • What was the fault?

  • What action was taken?

  • What is the outcome?

• Photos

  • Before (where relevant)

  • After (where relevant)

  • Anything that supports the outcome (labels, readings, replaced part)

• Client sign-off (if required)

  • Signature + name + date/time (or equivalent confirmation)

Evidence for “problem not fixed.”

If the issue can’t be completed in one visit:

• Photo of the issue

• Note explaining why (parts/access/approval)

• The next step is stated clearly

• Put Job On Hold with a target date

Completion rule

Don’t mark Completed unless evidence is sufficient to close out without a follow-up call.