Job Statuses – User Guide

This guide explains the different job statuses used within the system and what each status represents during the job lifecycle.

Updated on 6/15/2026
2 min read

Job Types

Jobs are grouped into:

  • Active Jobs

  • Inactive Jobs

There is also an All tab which displays all Active job statuses together.


Active Job Statuses

New

A new job has been created.

  • No service partner or worker assigned

  • No visit scheduled

Assigned

The job has been assigned to a worker or service partner.

  • No visit scheduled yet

Visit Scheduled

A visit has been scheduled.

  • No worker assigned to the visit

In Progress

A worker has been assigned to the visit.

Attended

The worker has attended the visit and booked on/off site.

On Hold

The job is currently on hold pending review.

Sign-off Pending

The service partner and/or worker has marked the work as completed and it is awaiting admin review.

Rejected

The service partner or worker has rejected the job and it requires reassignment.

Finance Hold

The accounts or finance team has placed the job on hold to review costs and invoices after work completion.


Inactive Job Statuses

Work Completed

The admin has reviewed the work and marked the job as completed.

Partner Invoice Raised

The work is complete and the service partner invoice has been raised, awaiting payment.

Client Invoice Raised

The work is complete and the client invoice has been raised, awaiting client payment.

Cancelled

The job has been cancelled.

Closed (Invoiced)

The work has been completed and all invoices have been paid.


All Tab

The All tab displays all jobs currently within Active statuses in a single view.

Was this article helpful?
Dislike this article
Like this article