What is a variation?
A variation is additional work that wasn’t in the original scope or price (extra parts, extra time, extra tasks).
Best practice flow
Engineer discovers extra work on site
Engineer adds:
photos + a short note explaining what’s needed and why
Ops creates a Quotation for the variation
Job goes On Hold while awaiting approval (if you can’t proceed)
Once approved:
book a Visit (status Visit Added) if return visit is needed
complete work and mark Completed
Variation checklist (quick)
Evidence uploaded ✅
Clear scope ✅
Approval captured ✅
Job updated before completion ✅