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efficiently.","how-to-create-assign-and-publish-a-rota-using-arez-pulse","2026-07-21T13:55:42.120456Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":426,"title":427,"subTitle":428,"slug":429,"display_order":131,"status":52,"is_public":53,"updated_at":430,"author":119,"authorInfo":431,"assign_to":432,"module":433},"ac2e5e6a-c54c-42d0-8fe0-fa4699478318","Worker Holidays in Arez Operate","How holiday entitlement is managed by contract type","worker-holidays-in-arez-operate","2026-07-21T13:50:36.984663Z",{"id":119,"first_name":121,"last_name":122,"profileImageUrl":123},[],[],{"id":435,"title":436,"subTitle":437,"slug":438,"display_order":140,"status":52,"is_public":53,"updated_at":439,"author":55,"authorInfo":440,"assign_to":441,"module":442},"a6148cdf-3104-4722-a6a6-f1d9fe706a76","Rota Management in Arez Operate","Manage, schedule, assign, and monitor shifts efficiently within the Arez Operate Rota Management system.","rota-management-in-arez-operate","2026-08-14T20:21:22.617802Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":444,"title":445,"subTitle":446,"slug":447,"display_order":148,"status":52,"is_public":53,"updated_at":448,"author":55,"authorInfo":449,"assign_to":450,"module":451},"263832a2-7d37-4ac0-9f8c-7af9c4f65e69","How to Use Timesheet Arbitration in Arez for Area Managers (AM)","A step-by-step guide for Area Managers (AM) to review, manage, and resolve timesheet arbitration efficiently in Arez.","how-to-use-timesheet-arbitration-in-arez-for-area-managers-am","2026-07-21T13:59:06.608961Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":453,"title":454,"subTitle":455,"slug":456,"display_order":157,"status":52,"is_public":53,"updated_at":457,"author":55,"authorInfo":458,"assign_to":459,"module":460},"dbea735d-304c-4a42-8d96-43576f4fa641","Timesheet Exemptions Guide","Manage exemption rules that control how timesheet deductions are applied to workers and sites.","timesheet-exemptions-guide","2026-08-03T13:07:05.804605Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":462,"title":463,"subTitle":464,"slug":465,"display_order":167,"status":52,"is_public":53,"updated_at":466,"author":55,"authorInfo":467,"assign_to":468,"module":469},"e87b3997-2346-4e75-90c3-eb422de3438c","How to Use Invoicing in Arez","A step-by-step guide to creating, managing, approving, and tracking invoices efficiently in Arez.","how-to-use-invoicing-in-arez","2026-07-21T13:59:20.696156Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":471,"title":472,"subTitle":473,"slug":474,"display_order":176,"status":52,"is_public":53,"updated_at":475,"author":55,"authorInfo":476,"assign_to":477,"module":478},"493a8115-04c8-4d16-9a4b-efdbb565cc71","How to Generate Payroll in Arez","A step-by-step guide to generating payroll in Arez, reviewing calculations, and processing employee payments efficiently.","how-to-generate-payroll-in-arez","2026-07-21T13:59:32.337751Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":480,"title":481,"subTitle":482,"slug":483,"display_order":185,"status":52,"is_public":53,"updated_at":484,"author":55,"authorInfo":485,"assign_to":486,"module":487},"f7748688-67b3-4e45-adc4-266d504aac15","How to Generate a Combined Invoice Report in Arez","A step-by-step guide to generating a complete Combined Invoice Report in Arez.","how-to-generate-a-combined-invoice-report-in-arez","2026-07-21T14:00:18.731402Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":489,"title":490,"subTitle":491,"slug":492,"display_order":194,"status":52,"is_public":53,"updated_at":493,"author":55,"authorInfo":494,"assign_to":495,"module":496},"2d8109e6-c519-4872-bf8c-c99b3fc1b80e","How to Generate an Invoice for a Specific Site","Learn how to generate an invoice for a specific client site by selecting the required site, defining the billing period, and creating the invoice.","how-to-generate-an-invoice-for-a-specific-site","2026-08-03T13:01:37.667364Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":498,"title":499,"subTitle":500,"slug":501,"display_order":203,"status":52,"is_public":53,"updated_at":502,"author":55,"authorInfo":503,"assign_to":504,"module":505},"c4d7355a-82b8-4209-9962-efd672c35fd9","Multi-Tier Management (Parent & Child Supplier Workforce Sharing)","Manage workforce sharing between parent and child suppliers through linked supplier networks.","multi-tier-management-parent-child-supplier-workforce-sharing","2026-08-14T20:26:09.130655Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":507,"title":508,"subTitle":509,"slug":510,"display_order":208,"status":52,"is_public":53,"updated_at":511,"author":55,"authorInfo":512,"assign_to":513,"module":514},"e28633ea-c848-4067-9f72-b893d266cb71","Foot Patrol Guide","Create, configure, assign, and monitor patrol routes within Arez Operate","foot-patrol-guide","2026-08-03T14:38:44.222787Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":516,"title":517,"subTitle":518,"slug":519,"display_order":226,"status":52,"is_public":53,"updated_at":520,"author":55,"authorInfo":521,"assign_to":522,"module":523},"b59f10bf-2496-4350-afbe-0d946a57ef25","Arez Operate Shift Pricing Help Guide","Understanding Pay Rates, Charge Rates, and Pricing Logic in Arez","arez-operate-shift-pricing-help-guide","2026-07-28T12:34:56.390210Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":525,"title":526,"subTitle":527,"slug":528,"display_order":529,"status":52,"is_public":53,"updated_at":530,"author":119,"authorInfo":531,"assign_to":532,"module":533},"eff1b106-8b98-4dd3-93f4-61b77d9843cb","How Rates Work in Arez Operate","Pay Rates, Charge Rates, and Worker Overrides Explained","how-rates-work-in-arez-operate",39,"2026-06-12T13:35:54.520474Z",{"id":119,"first_name":121,"last_name":122,"profileImageUrl":123},[],[],{"id":535,"title":536,"subTitle":537,"slug":538,"display_order":539,"status":52,"is_public":53,"updated_at":540,"author":55,"authorInfo":541,"assign_to":542,"module":543},"df55cbe1-1e99-4fdf-a78a-5407b35ff1b8","Minimum Billing Automation – Arez Operate","Automatically apply minimum billable-hour rules to client invoices and uplift billing hours where worked hours fall below the configured minimum.","minimum-billing-automation-arez-operate",41,"2026-08-17T09:55:10.286957Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":545,"title":546,"subTitle":547,"slug":548,"display_order":549,"status":52,"is_public":53,"updated_at":550,"author":55,"authorInfo":551,"assign_to":552,"module":553},"2e84ae19-b797-49aa-9c1b-9c5640449121","Manual Invoices – Arez Operate","Create and manage manual invoices for client charges, assets, and other billable items.","manual-invoices-arez-operate",42,"2026-08-17T10:22:35.126842Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],[],{"id":556,"name":287,"slug":288,"description":44,"icon":45,"display_order":289,"articles":557,"subcategories":558},"4676bd38-6f09-4fa9-b11c-afbf9a986334",[],[],{"id":560,"name":561,"slug":562,"description":44,"icon":45,"display_order":296,"articles":563,"subcategories":582},"d8405536-838c-466f-92a3-c81f464be470","Worker Guides","worker-guides",[564,573],{"id":565,"title":566,"subTitle":567,"slug":568,"display_order":37,"status":52,"is_public":53,"updated_at":569,"author":55,"authorInfo":570,"assign_to":571,"module":572},"944baada-3a08-40c8-a080-73bb135cf8eb","How to Complete Veriff Identity Verification","Learn how administrators can generate and send a Veriff verification link, and how workers can complete the identity verification process by submitting their identification documents and selfie for approval.","how-to-complete-veriff-identity-verification","2026-08-04T12:38:52.330642Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":574,"title":575,"subTitle":576,"slug":577,"display_order":289,"status":52,"is_public":53,"updated_at":578,"author":55,"authorInfo":579,"assign_to":580,"module":581},"5791da4f-11ac-4036-ac8e-37471f2e3652","How to Book On and Book Off Using the Arez App","A Step-by-Step Guide to Booking On and Booking Off Using the Arez App","how-to-book-on-and-book-off-using-the-arez-app","2026-08-03T13:10:59.711812Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],[],{"id":584,"name":585,"slug":586,"description":44,"icon":45,"display_order":67,"articles":587,"subcategories":606},"06e69e44-db5f-4f6a-aa6b-ee5a6d2780c8","Supplier Guides","supplier-guides",[588,597],{"id":589,"title":590,"subTitle":591,"slug":592,"display_order":37,"status":52,"is_public":53,"updated_at":593,"author":55,"authorInfo":594,"assign_to":595,"module":596},"7d684e15-d686-4c96-8113-90bb3170f04f","How to Add a Worker as a Supplier\u002FService Partner","Learn how to invite workers using a signup link or manually add them to your supplier workforce in Arez.","how-to-add-a-worker-as-a-supplierservice-partner","2026-08-03T13:09:08.588925Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],{"id":598,"title":599,"subTitle":600,"slug":601,"display_order":289,"status":52,"is_public":53,"updated_at":602,"author":55,"authorInfo":603,"assign_to":604,"module":605},"7aac7b8f-bdc1-45e6-8d6b-79c727223d6a","Add a Worker Rota as a Supplier\u002FService Partner","Learn how to add workers to the rota, assign shifts, and manage schedules as a Supplier or Service Partner.","add-a-worker-rota-as-a-supplierservice-partner","2026-08-17T09:44:38.501672Z",{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},[],[],[],{"id":48,"author_info":608,"category_info":609,"subcategory_name":612,"published_by_infoame":45,"Helptags":615,"title":49,"subTitle":50,"slug":51,"content":616,"file":45,"summary":58,"sumy_summary":617,"status":52,"featured":618,"view_count":619,"helpful_count":620,"unhelpful_count":620,"display_order":37,"seo_title":621,"seo_description":622,"is_public":53,"assign_to":623,"module":624,"created_at":625,"updated_at":54,"published_at":45,"last_embedded_at":626,"subcategory":41,"category":32,"author":55,"published_by":45,"tags":627},{"id":55,"first_name":57,"last_name":58,"profileImageUrl":59},{"id":32,"name":33,"slug":34,"description":35,"icon":36,"display_order":37,"is_active":53,"created_at":610,"updated_at":611},"2026-01-22T11:29:29.959297Z","2026-08-17T08:10:00.771380Z",{"id":41,"name":42,"slug":43,"description":44,"icon":45,"display_order":37,"is_active":53,"created_at":613,"updated_at":614,"category":32},"2026-01-22T11:35:48.090195Z","2026-03-25T12:41:53.929412Z",[],"\u003Ch3>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Understanding the Reactive Job Lifecycle\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(107, 114, 128);\">Last updated: 03 August 2026   ·   6-minute read\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Overview\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Reactive jobs are used when work is required unexpectedly — for example, equipment failures, client callouts, breakdowns, or issues identified during another visit. Unlike planned maintenance, reactive work usually begins with incomplete information and develops as it progresses. Additional visits, parts, approvals and costs may be added before the work is completed.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">This guide describes the complete lifecycle of a reactive job in Arez FieldIQ, from the point at which an issue is reported through to completion, invoicing and closure. It also explains the purpose of each stage, so that users understand not only how to perform each action but why it is necessary.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Following this workflow helps work move smoothly between office staff, engineers, suppliers and customers, while maintaining a complete and accurate audit trail.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why the lifecycle matters\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Planned maintenance is predictable: the site, asset, task and cost are known before work begins. Reactive work differs in that it typically starts with limited information — often no more than a brief description of the fault.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">A reactive job also develops over time. An engineer may attend, diagnose the issue, and be unable to complete the work because a part is unavailable or approval is required. A second visit may follow, along with supplier invoices and additional costs. As a result, a single reactive job can involve multiple visits, several cost lines, and coordination across office staff, engineers, suppliers and the customer.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Because of this, following a consistent lifecycle is important. Incomplete or inconsistent handling of reactive jobs is a common cause of missed SLAs, unrecovered costs and gaps in the audit trail.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>The lifecycle at a glance\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">The diagram below summarises the standard sequence that every reactive job follows.\u003C\u002Fspan>\u003Cbr>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F3cdbd21a-4556-40e8-9f40-ab2c719f5030\u002F20260803095421\u002FCLIENT_REPORTSSSSSS.webp\" alt=\"Job Cycle\">\u003C\u002Fp>\u003Ch4>\u003Cbr>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>The reactive job lifecycle in detail\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Step 1 — Log the reactive job\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Record the essential details: a clear description, the client, the site, the priority, any attachments, access information and safety considerations. Auto Fill can suggest values based on the information entered; these should be reviewed before saving.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why this matters. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">The job record is the foundation for every subsequent stage. A precise description — for example, “Walk-in freezer not maintaining temperature; unit located at the rear of the kitchen; keyholder is the duty manager; allergen-critical area” — enables the engineer to attend prepared and increases the likelihood of a first-time fix. A vague description has the opposite effect.\u003C\u002Fspan>\u003C\u002Fp>\u003Ctable style=\"min-width: 25px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(10, 143, 160);\">\u003Cstrong>OPERATING PRINCIPLE\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>If it is not logged, it does not exist. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Work that is not recorded as a job cannot be scheduled, tracked or invoiced.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003Cbr>\u003Cspan style=\"color: rgb(107, 114, 128);\">\u003Cem>Related article: \u003C\u002Fem>\u003C\u002Fspan>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fhelp.arez.io\u002Fdocs\u002Fhow-to-create-a-reactive-job\u002F\">\u003Cspan style=\"color: rgb(107, 114, 128);\">\u003Cem>Create a Reactive Job & Assign a worker or Service Partner\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Step 2 — Assign the work\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Assign the job to the appropriate engineer, subcontractor or service partner, taking into account skills, availability, location and SLA commitments.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why this matters. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">The nearest available resource is not always the correct one. A refrigeration fault, for example, requires an F-Gas–qualified engineer. Assigning the correct resource at the outset reduces the risk of repeat visits and wasted SLA time.\u003C\u002Fspan>\u003C\u002Fp>\u003Ctable style=\"min-width: 25px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(30, 158, 91);\">\u003Cstrong>BEST PRACTICE\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Review the SLA response time before assigning. For short response windows, availability and location are particularly important, as the correct skill set is of little value if attendance is late.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Step 3 — Create a visit\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Schedule attendance by creating a visit. Once published, the visit becomes available in the engineer’s mobile application, together with the job description, site details and access information.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why this matters. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">The visit converts the office record into scheduled activity on site. Publishing it ensures the engineer has all relevant information without the need for further communication. A single job may include several visits, each of which is recorded individually.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Step 4 — Attend site\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">The engineer inspects the issue and records their findings — including labour, notes, forms, photographs and materials used — before determining whether the work can be completed.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why this matters. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">This stage builds the majority of the audit trail. Photographs, notes and time on site provide the evidence that supports the invoice and demonstrates proof of work to the customer. Work that is completed but not recorded is only partially complete from a business perspective.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Step 5 — Complete the work, or place the job on hold\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">If the work can be completed, complete it. If it cannot — for example, when awaiting parts, approvals, access, permits or specialist attendance — place the job \u003Cstrong>On Hold\u003C\u002Fstrong> and record the reason. The job remains active, and SLA timers pause until it is resumed.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why this matters. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Placing a job on hold, with a recorded reason, serves three purposes: it prevents the SLA clock from running unfairly against the contractor; it keeps the job visible and active rather than overlooked; and it provides a clear basis for updating the customer.\u003C\u002Fspan>\u003C\u002Fp>\u003Ctable style=\"min-width: 25px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(10, 143, 160);\">\u003Cstrong>OPERATING PRINCIPLE\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Customers should never have to chase Arez before Arez updates them. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">An On Hold status with a clear reason should prompt a proactive update to the customer.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003Cspan style=\"color: rgb(107, 114, 128);\">\u003Cem>Related article: \u003C\u002Fem>\u003C\u002Fspan>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fhelp.arez.io\u002Fdocs\u002Fhow-to-put-a-job-on-hold\u002F\">\u003Cspan style=\"color: rgb(107, 114, 128);\">\u003Cem>Putting a Job On Hold.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Step 6 — Record labour, parts and costs\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Record all costs incurred, including labour, travel, materials, parts and subcontractor costs.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why this matters. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Costs that are not recorded against the job cannot be recovered through invoicing. Incomplete cost records are a leading cause of under-billing on reactive work.\u003C\u002Fspan>\u003C\u002Fp>\u003Ctable style=\"min-width: 25px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(30, 158, 91);\">\u003Cstrong>BEST PRACTICE\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Record costs as they are incurred rather than at the invoicing stage, to avoid omissions.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Step 7 — Process supplier invoices\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Where a supplier or subcontractor has been involved, link the relevant supplier invoice to the job.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why this matters. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Linking supplier invoices to the job reconciles expenditure with billing, allows verification that suppliers have charged the agreed amounts, and ensures associated costs are reflected in the customer invoice at the correct margin.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Step 8 — Raise the customer invoice\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Once the work and associated costs have been reviewed, raise the customer invoice.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why this matters. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Accurate records from the earlier stages allow the invoice to be produced quickly, with each cost line supported by evidence. Incomplete records delay invoicing and may result in customer queries.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Step 9 — Close the job\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Close the job only once all visits, documentation, costs and invoicing are complete.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Why this matters. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Completion of the physical work does not, by itself, complete the job. A job is finished only when the associated records — proof of work, costs and invoicing — are also complete. Closing a job prematurely can result in unrecovered costs and an incomplete audit trail.\u003C\u002Fspan>\u003C\u002Fp>\u003Ctable style=\"min-width: 25px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>IMPORTANT\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Resolved is not closed. \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Resolving the fault and closing the job are distinct stages. Closure requires that all records and invoicing are also complete.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Ch3>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Key principles\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">The following principles apply throughout the reactive job lifecycle and support accurate, auditable record-keeping.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>1.  If it is not logged, it does not exist.  \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Jobs, visits, attachments and costs must be recorded in Arez in order to be scheduled, evidenced or invoiced.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>2.  Resolved is not closed.  \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Completing the work is an intermediate stage; costs and invoicing must be completed before the job is closed.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>3.  Customers should never have to chase Arez before Arez updates them.  \u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(43, 47, 56);\">Each status change provides an opportunity to update the customer proactively.\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Frequently asked questions\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Do SLA timers continue while a job is on hold?\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">No. SLA timers pause when a job is placed On Hold and resume when the job is resumed. For this reason, the hold and its reason must be recorded.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Can a single reactive job include multiple visits?\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Yes. Reactive jobs frequently require a diagnostic visit followed by one or more return visits. Each visit is recorded against the same job.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>What happens if the engineer completes the work on the first visit?\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">The visit records should still be completed and costs captured before the job proceeds to invoicing and closure. Resolution does not remove the requirement to close the job correctly.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Is every reactive job invoiced?\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">Only chargeable jobs are invoiced. However, costs and documentation should be recorded for all jobs, whether billed to the customer or absorbed under a contract.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Summary\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(43, 47, 56);\">A reactive job should be treated as a sequence of connected stages rather than a single task. Consistent record-keeping — beginning with a clear description and ending with complete documentation and invoicing — reduces delays, supports accurate billing, and maintains a full audit trail. Effective reactive job management depends less on the speed of resolution than on the completeness and accuracy of the record at each stage.\u003C\u002Fspan>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cspan style=\"color: rgb(28, 28, 28);\">\u003Cstrong>Related articles\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fhelp.arez.io\u002Fdocs\u002Fhow-to-create-a-reactive-job\u002F\">\u003Cspan style=\"color: rgb(10, 143, 160);\">\u003Cstrong>•  \u003C\u002Fstrong>Create a Reactive Job & Assign a worker or Service Partner\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fhelp.arez.io\u002Fdocs\u002Fcreate-manage-visits\u002F\">\u003Cspan style=\"color: rgb(10, 143, 160);\">\u003Cstrong>•  \u003C\u002Fstrong>Create a Visit\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fhelp.arez.io\u002Fdocs\u002Fhow-to-put-a-job-on-hold\u002F\">\u003Cspan style=\"color: rgb(10, 143, 160);\">\u003Cstrong>•  \u003C\u002Fstrong>Putting a Job\u002Fwork order on Hold\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fhelp.arez.io\u002Fdocs\u002Fassign-complete-and-invoice-a-work-order-in-arez\u002F\">\u003Cspan style=\"color: rgb(10, 143, 160);\">\u003Cstrong>•  \u003C\u002Fstrong>Complete a Work Order\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fhelp.arez.io\u002Fdocs\u002Fmanaging-invoices\u002F\">\u003Cspan style=\"color: rgb(10, 143, 160);\">\u003Cstrong>•  \u003C\u002Fstrong>Managing Invoices\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>","A reactive job follows a structured lifecycle from logging the issue through assignment, site visits, work completion, costing, invoicing, and closure.\r\nEach stage should be accurately recorded to maintain a complete audit trail and support SLA management.\r\nIf work cannot be completed, the job can be placed On Hold with a recorded reason while SLA timers pause.",false,179,0,"Understanding the Reactive Job Lifecycle | Arez Documentation","Understand the complete reactive job lifecycle in Arez, from job creation and assignment to attendance, completion, invoicing, and closure, ensuring accurate records and efficient job management.",[],[],"2026-08-03T05:36:12.335168Z","2026-08-17T06:25:05.737001Z",[],1786972977580]