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Arez","how-to-add-a-worker-in-arez","2026-09-09T11:55:59.359220Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":421,"title":422,"subTitle":423,"slug":424,"display_order":102,"status":26,"is_public":27,"updated_at":425,"author":63,"authorInfo":426,"assign_to":427,"module":428},"c3db0ab4-5c80-40a9-a16b-1561a7cc4bc5","How to Create, Assign, and Publish a Rota Using Arez Pulse","A step-by-step guide to creating rotas with Arez Pulse, assigning workers to shifts, and publishing schedules efficiently.","how-to-create-assign-and-publish-a-rota-using-arez-pulse","2026-09-09T11:56:09.466555Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":430,"title":431,"subTitle":432,"slug":433,"display_order":116,"status":26,"is_public":27,"updated_at":434,"author":104,"authorInfo":435,"assign_to":436,"module":437},"ac2e5e6a-c54c-42d0-8fe0-fa4699478318","Worker Holidays in Arez Operate","How holiday entitlement is managed by contract type","worker-holidays-in-arez-operate","2026-09-09T11:56:18.929113Z",{"id":104,"first_name":106,"last_name":107,"profileImageUrl":108},[],[],{"id":439,"title":440,"subTitle":441,"slug":442,"display_order":125,"status":26,"is_public":27,"updated_at":443,"author":63,"authorInfo":444,"assign_to":445,"module":446},"a6148cdf-3104-4722-a6a6-f1d9fe706a76","Rota Management in Arez Operate","Manage, schedule, assign, and monitor shifts efficiently within the Arez Operate Rota Management system.","rota-management-in-arez-operate","2026-09-09T11:56:28.151163Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":448,"title":449,"subTitle":450,"slug":451,"display_order":133,"status":26,"is_public":27,"updated_at":452,"author":63,"authorInfo":453,"assign_to":454,"module":455},"263832a2-7d37-4ac0-9f8c-7af9c4f65e69","How to Use Timesheet Arbitration in Arez for Area Managers (AM)","A step-by-step guide for Area Managers (AM) to review, manage, and resolve timesheet arbitration efficiently in Arez.","how-to-use-timesheet-arbitration-in-arez-for-area-managers-am","2026-07-21T13:59:06.608961Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":457,"title":458,"subTitle":459,"slug":460,"display_order":142,"status":26,"is_public":27,"updated_at":461,"author":63,"authorInfo":462,"assign_to":463,"module":464},"dbea735d-304c-4a42-8d96-43576f4fa641","Timesheet Exemptions Guide","Manage exemption rules that control how timesheet deductions are applied to workers and sites.","timesheet-exemptions-guide","2026-08-03T13:07:05.804605Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":466,"title":467,"subTitle":468,"slug":469,"display_order":152,"status":26,"is_public":27,"updated_at":470,"author":63,"authorInfo":471,"assign_to":472,"module":473},"e87b3997-2346-4e75-90c3-eb422de3438c","How to Use Invoicing in Arez","A step-by-step guide to creating, managing, approving, and tracking invoices efficiently in Arez.","how-to-use-invoicing-in-arez","2026-07-21T13:59:20.696156Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":475,"title":476,"subTitle":477,"slug":478,"display_order":161,"status":26,"is_public":27,"updated_at":479,"author":63,"authorInfo":480,"assign_to":481,"module":482},"493a8115-04c8-4d16-9a4b-efdbb565cc71","How to Generate Payroll in Arez","A step-by-step guide to generating payroll in Arez, reviewing calculations, and processing employee payments efficiently.","how-to-generate-payroll-in-arez","2026-07-21T13:59:32.337751Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":484,"title":485,"subTitle":486,"slug":487,"display_order":170,"status":26,"is_public":27,"updated_at":488,"author":63,"authorInfo":489,"assign_to":490,"module":491},"f7748688-67b3-4e45-adc4-266d504aac15","How to Generate a Combined Invoice Report in Arez","A step-by-step guide to generating a complete Combined Invoice Report in Arez.","how-to-generate-a-combined-invoice-report-in-arez","2026-07-21T14:00:18.731402Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":493,"title":494,"subTitle":495,"slug":496,"display_order":497,"status":26,"is_public":27,"updated_at":498,"author":63,"authorInfo":499,"assign_to":500,"module":501},"2d8109e6-c519-4872-bf8c-c99b3fc1b80e","How to Generate an Invoice for a Specific Site","Learn how to generate an invoice for a specific client site by selecting the required site, defining the billing period, and creating the invoice.","how-to-generate-an-invoice-for-a-specific-site",17,"2026-08-03T13:01:37.667364Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":503,"title":504,"subTitle":505,"slug":506,"display_order":179,"status":26,"is_public":27,"updated_at":507,"author":63,"authorInfo":508,"assign_to":509,"module":510},"c4d7355a-82b8-4209-9962-efd672c35fd9","Multi-Tier Management (Parent & Child Supplier Workforce Sharing)","Manage workforce sharing between parent and child suppliers through linked supplier networks.","multi-tier-management-parent-child-supplier-workforce-sharing","2026-08-28T06:27:19.478200Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":512,"title":513,"subTitle":514,"slug":515,"display_order":188,"status":26,"is_public":27,"updated_at":516,"author":63,"authorInfo":517,"assign_to":518,"module":519},"e28633ea-c848-4067-9f72-b893d266cb71","Foot Patrol Guide","Create, configure, assign, and monitor patrol routes within Arez Operate","foot-patrol-guide","2026-08-20T19:53:39.122554Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":521,"title":522,"subTitle":523,"slug":524,"display_order":525,"status":26,"is_public":27,"updated_at":526,"author":63,"authorInfo":527,"assign_to":528,"module":529},"df55cbe1-1e99-4fdf-a78a-5407b35ff1b8","Minimum Billing Automation – Arez Operate","Automatically apply minimum billable-hour rules to client invoices and uplift billing hours where worked hours fall below the configured minimum.","minimum-billing-automation-arez-operate",41,"2026-08-17T09:55:10.286957Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":531,"title":532,"subTitle":533,"slug":534,"display_order":535,"status":26,"is_public":27,"updated_at":536,"author":63,"authorInfo":537,"assign_to":538,"module":539},"2e84ae19-b797-49aa-9c1b-9c5640449121","Manual Invoices – Arez Operate","Create and manage manual invoices for client charges, assets, and other billable items.","manual-invoices-arez-operate",42,"2026-08-17T10:22:35.126842Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":541,"title":542,"subTitle":543,"slug":544,"display_order":545,"status":26,"is_public":27,"updated_at":546,"author":63,"authorInfo":547,"assign_to":548,"module":549},"5ebe0f78-89a7-4dd7-9fe0-ace9383cf4be","How Pay and Charge Rates Work in Arez Operate","Pay Rates, Charge Rates and Worker Overrides Explained","how-pay-and-charge-rates-work-in-arez-operate",45,"2026-09-08T09:10:21.537843Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],[],{"id":552,"name":16,"slug":17,"description":18,"icon":19,"display_order":36,"articles":553,"subcategories":554},"4676bd38-6f09-4fa9-b11c-afbf9a986334",[],[],{"id":556,"name":557,"slug":558,"description":18,"icon":19,"display_order":43,"articles":559,"subcategories":578},"d8405536-838c-466f-92a3-c81f464be470","Worker Guides","worker-guides",[560,569],{"id":561,"title":562,"subTitle":563,"slug":564,"display_order":11,"status":26,"is_public":27,"updated_at":565,"author":63,"authorInfo":566,"assign_to":567,"module":568},"944baada-3a08-40c8-a080-73bb135cf8eb","How to Complete Veriff Identity Verification","Learn how administrators can generate and send a Veriff verification link, and how workers can complete the identity verification process by submitting their identification documents and selfie for approval.","how-to-complete-veriff-identity-verification","2026-09-09T11:54:19.526871Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":570,"title":571,"subTitle":572,"slug":573,"display_order":36,"status":26,"is_public":27,"updated_at":574,"author":63,"authorInfo":575,"assign_to":576,"module":577},"5791da4f-11ac-4036-ac8e-37471f2e3652","How to Book On and Book Off Using the Arez App","A Step-by-Step Guide to Booking On and Booking Off Using the Arez App","how-to-book-on-and-book-off-using-the-arez-app","2026-09-09T11:54:27.316202Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],[],{"id":580,"name":581,"slug":582,"description":18,"icon":19,"display_order":52,"articles":583,"subcategories":602},"06e69e44-db5f-4f6a-aa6b-ee5a6d2780c8","Supplier Guides","supplier-guides",[584,593],{"id":585,"title":586,"subTitle":587,"slug":588,"display_order":11,"status":26,"is_public":27,"updated_at":589,"author":63,"authorInfo":590,"assign_to":591,"module":592},"7d684e15-d686-4c96-8113-90bb3170f04f","How to Add a Worker as a Supplier\u002FService Partner","Learn how to invite workers using a signup link or manually add them to your supplier workforce in Arez.","how-to-add-a-worker-as-a-supplierservice-partner","2026-09-09T11:54:37.184597Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],{"id":594,"title":595,"subTitle":596,"slug":597,"display_order":36,"status":26,"is_public":27,"updated_at":598,"author":63,"authorInfo":599,"assign_to":600,"module":601},"7aac7b8f-bdc1-45e6-8d6b-79c727223d6a","Add a Worker Rota as a Supplier\u002FService Partner","Learn how to add workers to the rota, assign shifts, and manage schedules as a Supplier or Service Partner.","add-a-worker-rota-as-a-supplierservice-partner","2026-09-09T11:54:44.997217Z",{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},[],[],[],{"id":541,"author_info":604,"category_info":605,"subcategory_name":608,"published_by_infoame":19,"Helptags":611,"title":542,"subTitle":543,"slug":544,"content":612,"file":19,"summary":66,"sumy_summary":613,"article_tags":614,"status":26,"featured":615,"view_count":43,"helpful_count":616,"unhelpful_count":616,"display_order":545,"seo_title":617,"seo_description":618,"is_public":27,"assign_to":619,"module":620,"created_at":621,"updated_at":546,"published_at":19,"ai_tags":622,"last_embedded_at":633,"subcategory":355,"category":347,"author":63,"published_by":19,"tags":634},{"id":63,"first_name":65,"last_name":66,"profileImageUrl":67},{"id":347,"name":348,"slug":349,"description":350,"icon":351,"display_order":36,"is_active":27,"created_at":606,"updated_at":607},"2026-01-27T15:13:55.995112Z","2026-08-17T08:13:02.510581Z",{"id":355,"name":34,"slug":35,"description":18,"icon":19,"display_order":11,"is_active":27,"created_at":609,"updated_at":610,"category":347},"2026-01-27T16:07:03.531992Z","2026-07-22T09:35:29.165662Z",[],"\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>How Pay and Charge Rates Work in Arez Operate \u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rates, Charge Rates and Worker Overrides Explained\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Preface\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">In facilities management and security operations, rates directly affect \u003Cstrong>worker pay, client billing and operational margins\u003C\u002Fstrong>. An incorrectly configured rate can result in payroll discrepancies, invoice disputes or incorrect margin reporting.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez Operate keeps \u003Cstrong>Pay Rates\u003C\u002Fstrong> and \u003Cstrong>Charge Rates\u003C\u002Fstrong> separate while allowing controlled worker-level exceptions.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Standard rates can be configured through client and site contracts, while worker-specific Pay Rates can be used where an individual worker requires a different rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This guide explains:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The difference between Pay Rates and Charge Rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Where rates are configured\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The Pay Rate priority used by Arez\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">How worker-specific rates work\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">How contract rates work\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">How rates are applied to shifts\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">How to make temporary or permanent rate changes\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rolled-up rates and Pay Rate Tags\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">How to review Rate History\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>1. Pay Rates and Charge Rates\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez separates rates into two distinct types.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate (£\u002Fhr)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The \u003Cstrong>Pay Rate\u003C\u002Fstrong> determines how much the worker is paid.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Pay Rates are used for:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rota calculations\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Paysheets\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Payroll\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker cost reporting\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rate (£\u002Fhr)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The \u003Cstrong>Charge Rate\u003C\u002Fstrong> determines how much the client is charged.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Charge Rates are used for:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Client billing\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Invoicing\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Revenue calculations\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Margin reporting\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">These rates are deliberately kept separate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">For example:\u003C\u002Fspan>\u003C\u002Fp>\u003Ctable style=\"min-width: 102px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003Ccol style=\"width: 77px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Amount\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£13.00\u002Fhr\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Client Charge Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£20.00\u002Fhr\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The worker is paid \u003Cstrong>£13.00\u002Fhr\u003C\u002Fstrong>, while the client is charged \u003Cstrong>£20.00\u002Fhr\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Changing the worker's Pay Rate does \u003Cstrong>not\u003C\u002Fstrong> change the Charge Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>2. Contract Rates\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">provide the standard PaContracts y and Charge Rates used by Arez.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">To manage contract rates:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Clients & Sites → Clients → Open Client → Contracts\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">From the \u003Cstrong>Contracts\u003C\u002Fstrong> tab, you can review the contracts associated with the client.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contracts can be configured at:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Client level\u003C\u002Fstrong> – provides standard rates across the client's sites\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Site level\u003C\u002Fstrong> – provides rates specifically for an individual site\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site-specific contracts can therefore be used where rates differ from the client's standard commercial arrangement.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F2f59067e-9fb8-4ee1-b14b-0c569b5def1b\u002F20260908082533\u002Fpasted-image.webp\" alt=\"\" width=\"818\" height=\"409\">\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Configuring Contract Rates\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Open the required contract to configure rates against individual roles.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">For each role, you can define:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Margin\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">For example:\u003C\u002Fspan>\u003C\u002Fp>\u003Ctable style=\"min-width: 271px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003Ccol style=\"width: 102px;\">\u003Ccol style=\"width: 77px;\">\u003Ccol style=\"width: 67px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Role\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"102\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"67\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Margin\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Team Lead\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"102\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£16.00\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£12.00\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"67\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£4.00\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Security Guard\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"102\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£20.00\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£13.00\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"67\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£7.00\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The Margin shows the difference between the Charge Rate and Pay Rate, providing visibility of the expected commercial margin.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F41e16970-d99f-4b1b-8147-83cc124efd56\u002F20260908082641\u002Fpasted-image.webp\" alt=\"\" width=\"818\" height=\"461\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>3. Worker Pay Rates\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contracts provide the standard Pay Rate, but Arez also allows individual workers to have their own Pay Rates.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker-specific Pay Rates are configured from:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Worker Profile → Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">These rates are useful where the worker's agreed Pay Rate differs from the standard contract rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Examples include:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Specialist workers\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Experienced workers receiving a higher rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site-specific agreements\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Individually negotiated Pay Rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Pay Rates override the Pay Rate held against the contract.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">They do \u003Cstrong>not\u003C\u002Fstrong> affect the contract Charge Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F6cab0ad2-2d8f-44f6-a716-7b9745966457\u002F20260908082719\u002Fpasted-image.webp\" alt=\"\" width=\"816\" height=\"459\">\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>4. Pay Rate Priority\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez automatically selects the highest-priority \u003Cstrong>active\u003C\u002Fstrong> Pay Rate available for the worker.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The priority is:\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>1. Worker Site Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Used when an active Pay Rate has been configured for the worker at the specific site.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">↓\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>2. Worker Default Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Used when there is no active Site-Specific Pay Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">↓\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>3. Client\u002FSite Contract Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Used as the fallback when the worker has no active Site Pay Rate or Default Pay Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate hierarchy\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Worker Site Pay Rate → Worker Default Pay Rate → Client\u002FSite Contract Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez automatically follows this order when determining which Pay Rate should apply.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F110c4597-ea74-4ffd-98c0-4b4230c96126\u002F20260908082908\u002Fpasted-image.webp\" alt=\"\" width=\"790\" height=\"445\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>5. Worker Site Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A \u003Cstrong>Worker Site Pay Rate\u003C\u002Fstrong> allows a worker to have a different Pay Rate at a specific site.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">To add one:\u003C\u002Fspan>\u003C\u002Fp>\u003Col>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Open the \u003Cstrong>Worker Profile\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Select the \u003Cstrong>Pay Rate\u003C\u002Fstrong> tab.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Select \u003Cstrong>Add Site-Specific Rate\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Select the required \u003Cstrong>Site\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Select the applicable \u003Cstrong>Role\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Enter the \u003Cstrong>Pay Rate (£\u002Fhr)\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Set the status to \u003Cstrong>Active\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Select \u003Cstrong>Confirm\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Once active, Arez will use this Pay Rate when the worker is assigned to applicable shifts at that site.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F2b19b64f-c2b9-45c5-a8cd-0b0a6456ddfd\u002F20260908083013\u002Fpasted-image.webp\" alt=\"\" width=\"831\" height=\"468\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Example\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A worker has:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site Pay Rate: \u003Cstrong>£14.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Default Worker Pay Rate: \u003Cstrong>£13.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Pay Rate: \u003Cstrong>£12.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">When the worker works at the site where the £14.00 rate is configured:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate used = £14.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This is because the Site Pay Rate has the highest priority.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>6. Worker Default Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A \u003Cstrong>Worker Default Pay Rate\u003C\u002Fstrong> can be configured where a worker normally receives the same Pay Rate across multiple sites.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">From:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Worker Profile → Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">locate the \u003Cstrong>Worker Default Pay Rate\u003C\u002Fstrong> section and select \u003Cstrong>Edit\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Enter the required Pay Rate and set the rate to \u003Cstrong>Active\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Once enabled, the rate applies across all sites unless an active Site-Specific Pay Rate exists.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Fbf80e5da-0b5c-4ab9-8e12-ec7ce6638fb2\u002F20260908083058\u002Fpasted-image.webp\" alt=\"\" width=\"838\" height=\"472\">\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Example\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A worker has:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Default Pay Rate: \u003Cstrong>£13.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site A Pay Rate: \u003Cstrong>£15.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez will use:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Site A → £15.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Other sites → £13.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The Site Pay Rate takes priority at Site A, while the Default Pay Rate applies elsewhere.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>7. Contract Pay Rate as a Fallback\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">If a worker has:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">No active Site Pay Rate, and\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">No active Default Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez uses the \u003Cstrong>Pay Rate defined in the applicable client or site contract\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This provides a fallback so that the standard contractual Pay Rate can still be applied where no worker-specific rate has been configured.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>8. How Charge Rates Work\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Charge Rates follow a different rule.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rates are always controlled through client or site contracts.\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Pay Rate settings do not override or change the Charge Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">For example:\u003C\u002Fspan>\u003C\u002Fp>\u003Ctable style=\"min-width: 102px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003Ccol style=\"width: 77px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Amount\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Charge Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£20.00\u002Fhr\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£12.00\u002Fhr\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Site Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"77\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£14.00\u002Fhr\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez will use:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Worker Pay Rate = £14.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Client Charge Rate = £20.00\u002Fhr\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The worker override changes what the worker is paid but does not change what the client is charged.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>9. Rate Preview\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The Worker Pay Rate screen includes a \u003Cstrong>Rate Preview\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This provides examples of which Pay Rate Arez will use under different circumstances.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">For example:\u003C\u002Fspan>\u003C\u002Fp>\u003Ctable style=\"min-width: 201px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003Ccol style=\"width: 176px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Scenario\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"176\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate Used\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker at a site with an active Site Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"176\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker at a site without a Site Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"176\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Default Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker with no worker-level Pay Rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"176\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This is useful when checking which rate is expected to apply before reviewing individual shifts.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F117b510a-51c4-419f-a42e-d97805cfa586\u002F20260908083148\u002Fpasted-image.webp\" alt=\"\" width=\"779\" height=\"376\">\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>10. How Rates Flow Through Arez\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rates configured in Arez are used directly within operational and financial processes.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Rates → Rota → Payroll and Billing\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Step 1 – Rates are configured\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rates can be defined through:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Client contracts\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site contracts\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Default Pay Rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Site Pay Rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Step 2 – Rates are applied to the shift\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">When a worker is assigned to a shift, Arez determines:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The applicable \u003Cstrong>Pay Rate\u003C\u002Fstrong> using the Pay Rate priority\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The applicable \u003Cstrong>Charge Rate\u003C\u002Fstrong> from the contract\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Step 3 – Shift rates drive financial calculations\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The applicable shift rates are then used for:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Payroll calculations\u003C\u002Fstrong> using the Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Client billing\u003C\u002Fstrong> using the Charge Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This is why it is important that rates are configured correctly before payroll or invoicing is processed.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>11. Viewing and Changing Rates on a Shift\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rates can also be reviewed from an individual worker shift.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Open the shift and navigate to:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Edit Rota → Additional Information → Shift Detail\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The shift displays:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Authorised users can update the Pay Rate directly from here where required.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Fcfeaaad6-3f30-4b43-a94f-309bf20df72a\u002F20260908083459\u002Fpasted-image.webp\" alt=\"\" width=\"761\" height=\"366\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>12. Saving a Shift Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">When a Pay Rate is changed from a shift, Arez provides additional options for how the rate should be saved.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Apply to this shift only\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Select this option where the rate should only apply to the current shift.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The worker's permanent Site Pay Rate remains unchanged.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This is useful for one-off circumstances such as:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Bank holiday work\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Emergency cover\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Overtime\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Night work\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Temporary agreed rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Apply Permanently\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Select \u003Cstrong>Apply Permanently\u003C\u002Fstrong> where the new rate should become the worker's Pay Rate for that site.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez saves the rate for future applicable shifts at that site.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This should be used where the change represents an ongoing agreement rather than a one-off exception.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Fcadad06d-7576-455b-ab57-841973e6ba0d\u002F20260908083602\u002Fpasted-image.webp\" alt=\"\" width=\"776\" height=\"367\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>13. Rolled-Up Pay Rates\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">When entering a Pay Rate from a shift, Arez provides a \u003Cstrong>Rolled-up rate\u003C\u002Fstrong> option.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A rolled-up rate includes the worker's holiday pay within the overall hourly amount.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">When selected, Arez automatically calculates the underlying base rate and separates the holiday pay element.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">For example, the screen may show:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Entered Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£13.99\u002Fhr\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">↓\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Calculated Base Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£12.48\u002Fhr\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The calculation is handled automatically by Arez.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This provides visibility of both:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The total rolled-up amount\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The underlying base Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Faa821a08-540f-4b19-a2e2-42cc3778aea9\u002F20260908083643\u002Fpasted-image.webp\" alt=\"\" width=\"751\" height=\"376\">\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>14. Save as Entered\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Where holiday pay is handled separately, the Pay Rate can instead be saved using \u003Cstrong>Save as entered\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">In this case, Arez saves the entered value as the Pay Rate without treating it as a rolled-up rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Select the option that matches how the worker's rate has been agreed and how holiday pay is managed by your organisation.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>15. Pay Rate Tags\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">When updating a Pay Rate from a shift, you can also apply a \u003Cstrong>Pay Rate Tag\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Available tags may include:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Bank Holiday Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Emergency Cover Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Night Shift Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Overtime Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">These tags help identify why a different Pay Rate has been applied.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">For example, if a worker receives an enhanced rate because they covered an emergency shift, the \u003Cstrong>Emergency Cover Rate\u003C\u002Fstrong> tag can be selected.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Fae63f53d-1965-4903-a44b-afe34a44e3f4\u002F20260908083809\u002Fpasted-image.webp\" alt=\"\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>16. Holiday Pay\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Where applicable, Arez displays the worker's Pay Rate as a breakdown.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">For example:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Base Rate + Holiday Pay = Total Paid Per Hour\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Example:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>£12.00\u002Fhr Base Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>£1.45\u002Fhr Holiday Pay\u003Cbr>\u003C\u002Fstrong>= \u003Cstrong>£13.45\u002Fhr Total Paid Per Hour\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This helps users distinguish between the worker's base hourly rate and the overall amount payable once holiday pay is included.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>17. Rate History\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The bottom of the Worker Pay Rate page contains the \u003Cstrong>Rate History\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This provides an audit trail of Pay Rate-related changes and actions.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The history can include:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rates created\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rates updated\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Pay Rate change requests\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site-specific rate changes\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Relevant shift or paysheet rate changes\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The user who performed the action\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Date and time of the change\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This is particularly useful when investigating why a worker's rate changed or reviewing previous Pay Rate decisions.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F1e9400ce-26de-4ec5-b48a-b7ad499bccce\u002F20260908084009\u002Fpasted-image.webp\" alt=\"\" width=\"827\" height=\"391\">\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>18. Example Scenarios\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Ctable style=\"width: 1496px;\">\u003Ccolgroup>\u003Ccol style=\"width: 1186px;\">\u003Ccol style=\"width: 165px;\">\u003Ccol style=\"width: 145px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"1186\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Scenario\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"165\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate Used\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"145\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rate Used\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"1186\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker has an active Site Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"165\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Site Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"145\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Charge Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"1186\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">No Site Pay Rate, but active Worker Default exists\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"165\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Default Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"145\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Charge Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"1186\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">No worker-level Pay Rates exist\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"165\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"145\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Charge Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"1186\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">One-off shift Pay Rate entered\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"165\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Shift-specific Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"145\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Charge Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"1186\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rate permanently updated for the site\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"165\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Site Pay Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"145\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract Charge Rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>19. Important Points\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Worker Pay Rates override Contract Pay Rates\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Where an active worker-level Pay Rate exists, Arez uses it according to the configured priority.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Site Pay Rates have the highest priority\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">An active Worker Site Pay Rate takes priority over both the Worker Default Pay Rate and Contract Pay Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Default Pay Rates apply across sites\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A Worker Default Pay Rate is used across sites unless an active Site Pay Rate exists.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Contract Pay Rates provide the fallback\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">If no active worker-specific Pay Rate exists, Arez uses the applicable Contract Pay Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rates are controlled through contracts\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Pay Rate changes do not alter the Charge Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Shift-level changes can be temporary or permanent\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">When changing a Pay Rate from a shift, check whether the rate should apply only to that shift or become the worker's ongoing Site Pay Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>20. Best Practice\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">To keep your rate configuration accurate and manageable:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Use \u003Cstrong>contracts\u003C\u002Fstrong> for your standard Pay and Charge Rates.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Use \u003Cstrong>Worker Default Pay Rates\u003C\u002Fstrong> where an individual has a standard agreed rate across sites.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Use \u003Cstrong>Worker Site Pay Rates\u003C\u002Fstrong> only where the worker requires a different rate at a particular site.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Use \u003Cstrong>shift-only changes\u003C\u002Fstrong> for genuine one-off exceptions.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Use \u003Cstrong>Pay Rate Tags\u003C\u002Fstrong> to clearly identify enhanced or exceptional rates.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Review the \u003Cstrong>Rate Preview\u003C\u002Fstrong> before investigating an unexpected Pay Rate.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Review \u003Cstrong>Rate History\u003C\u002Fstrong> when auditing rate changes.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Ensure configured Pay Rates comply with any applicable minimum wage requirements.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Review rates before processing payroll or invoicing.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Summary\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez separates worker pay from client billing so that both can be controlled independently.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The Pay Rate priority is:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>1. Worker Site Pay Rate\u003Cbr>\u003C\u002Fstrong>↓\u003Cbr>\u003Cstrong>2. Worker Default Pay Rate\u003Cbr>\u003C\u002Fstrong>↓\u003Cbr>\u003Cstrong>3. Client\u002FSite Contract Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Charge Rates remain controlled through the applicable \u003Cstrong>client or site contract\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker Pay Rates can be managed from the worker's profile, while one-off or permanent changes can also be made directly from a shift.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Together, these controls allow Arez to support standard contractual rates while still handling individual worker and site-specific exceptions without affecting client billing.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Chr>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Need Help?\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">If you are unsure which rate should be configured or why a particular rate has been applied, review the \u003Cstrong>Pay Rate Priority\u003C\u002Fstrong>, \u003Cstrong>Rate Preview\u003C\u002Fstrong> and \u003Cstrong>Rate History\u003C\u002Fstrong> first.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">For further assistance, contact your \u003Cstrong>Arez Support Team\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>","Arez Operate separates Pay Rates and Charge Rates to keep worker pay and client billing accurate. This guide explains how contract rates, worker default rates and site-specific rates work, how Arez selects the correct rate, and how rates flow through rota, payroll and invoicing.",[],false,0,"Managing Pay and Charge Rates in Arez Operate","Learn how Pay Rates and Charge Rates work in Arez Operate, including contract rates, worker overrides, rate priority, rota, payroll and invoicing",[],[],"2026-09-08T08:25:08.519290Z",[623,624,625,626,627,628,629,630,631,632],"pay rates","charge rates","worker overrides","contract rates","rate configuration","payroll","client billing","rate priority","worker site pay rate","rate history","2026-09-08T09:10:33.321916Z",[],[636,637,638,639,640],{"id":493,"title":494,"subTitle":495,"slug":496},{"id":521,"title":522,"subTitle":523,"slug":524},{"id":22,"title":23,"subTitle":24,"slug":25},{"id":531,"title":532,"subTitle":533,"slug":534},{"id":202,"title":203,"subTitle":66,"slug":204},1789129304781]