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style=\"color: rgb(5, 5, 5);\">\u003Cstrong>Shift Pricing in Arez Operate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>Charge rates, pay rates, overrides, manual changes and approvals\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Every shift has two commercial components: the \u003Cstrong>charge rate\u003C\u002Fstrong> (billed to the client) and the \u003Cstrong>pay rate\u003C\u002Fstrong> (paid to the worker). Shift pricing directly affects client invoicing, worker payments, payroll accuracy, margin control and financial approvals.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez Operate supports pricing from a client contract, as well as more specific overrides through site contracts, worker pay overrides, manual shift rates, and approval-controlled pricing changes. This document is intended for operations teams, managers, finance, payroll, onboarding and training users.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Why Shift Pricing Matters\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Client invoicing\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The charge rate determines how much the client is billed. This is important where different rates apply for weekdays, weekends, bank holidays, night shifts, emergency cover, worker roles, sites or specific client terms.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Worker pay and payroll\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The pay rate determines how much the worker is paid. It affects payroll accuracy, worker trust, salary calculations, pay queries, holiday calculations, overtime checks and weekly or monthly payroll review.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Margin control\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez Operate helps the business understand the difference between what is charged to the client and what is paid to the worker. This helps managers protect margin while still allowing controlled flexibility when real-life operational changes are needed.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Financial governance\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Because rate changes can affect invoicing, payroll and profit margin, Arez Operate uses an approval process for manual rate changes. The approval route can depend on the value of the change.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>How Arez-Operate Decides Shift Pricing\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez Operate follows a clear pricing hierarchy. The system starts with the client contract, then checks whether there are more specific overrides at the site, worker or shift level.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>1. Client Contract: Base Rates\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The \u003Cstrong>client contract\u003C\u002Fstrong> defines the standard commercial rates for a client. These rates apply to all shifts unless a more specific override exists.\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>A client contract includes:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Worker role\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Charge rate\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Pay rate\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Day type\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Shift type\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Start date and end date\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Contract status\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Payment terms (where applicable)\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Example\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>Role: Security Guard | Charge Rate: £18.00 per hour | Pay Rate: £12.50 per hour\u003C\u002Fem>\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Client contracts ensure pricing consistency across the account and reduce manual rate entry when creating shifts.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F8e540106-56d3-4aeb-b47f-649df2b9a142\u002F20260505150510\u002FWhatsApp_Image_2026-05-04__NYkt5NM.webp\" alt=\"Approval levels of shifts rate\">\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F79e338f6-8fdc-41e2-a084-f1eff6a58a86\u002F20260505150623\u002FWhatsApp_Image_20_5JpM47r.19.26_AM.webp\" alt=\"Shift pricing hirerchy\">\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch1>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F23e3c616-c9de-49f6-b560-49183e83b341\u002F20260505144132\u002Fpasted-image.webp\" alt=\"Service contract detail\">\u003C\u002Fh1>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>2. Site Contract: Site-Level Overrides\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A \u003Cstrong>site contract\u003C\u002Fstrong> overrides the client contract rates for a specific site. Use site-level pricing when a site has commercially distinct terms from the standard client contract.\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Apply a site contract when:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       The site has different agreed charge rates\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       The site requires higher-skilled workers\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       The site carries higher risk or operational complexity\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       The site operates under different hours\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       The site has separate commercial terms\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       The client has different pricing across multiple locations\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Example\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>Client contract: Charge £18.00 | Pay £12.50. Site contract: Charge £21.00 | Pay £14.00. Final shift pricing: Charge £21.00 | Pay £14.00.\u003C\u002Fem>\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site contracts allow flexible pricing for complex clients without modifying the main client contract.\u003C\u002Fspan>\u003Cbr>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F9e9377d4-c17e-4136-ade1-1293484652ac\u002F20260505144556\u002FBilling_Rate_Site_Level.webp\" alt=\"Site Level\">\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>3. Worker Pay Rates: Pay Override Only\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A \u003Cstrong>worker pay rate\u003C\u002Fstrong> overrides the pay rate for a specific worker. Use this when a worker is paid differently from the standard site or client rate.\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Common reasons include:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Experience or seniority\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Specialist skills\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       TUPE arrangements\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Legacy pay agreements\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Temporary approved pay arrangements\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Site-specific worker agreements\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Important: \u003C\u002Fstrong>Worker pay rates override pay only. The charge rate continues to come from the client contract or site contract. Worker pay arrangements do not affect client billing.\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Example\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>Site contract: Charge £21.00 | Pay £14.00. Worker pay override: Pay £15.50. Final shift pricing: Charge £21.00 | Pay £15.50.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F253a8bbd-fb36-4756-b9c1-fa7b67bed421\u002F20260505144649\u002FWorkerpayrate_Override.webp\" alt=\"Worker Payrate\">\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F1abe9423-18b5-4ab2-9b03-d2dd0b94730a\u002F20260505145041\u002Fpasted-image.webp\" alt=\"Charge rate and pay rate priority\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>4. Manual Shift Rates\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A \u003Cstrong>manual shift rate\u003C\u002Fstrong> overrides the charge rate, pay rate, or both on a specific shift. Use manual shift rates for exceptions, corrections or approved commercial changes not yet reflected in the contract.\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Common reasons include:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       One-off pay uplift for a worker\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       One-off charge agreed with the client\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Emergency cover requiring a non-standard rate\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A shift created with an incorrect rate\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       An out-of-date contract rate\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A new agreed rate for a site\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A role or shift type not yet in the contract\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A rate correction identified by finance or payroll before arbitration\u003C\u002Fspan>\u003Cbr>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Fb3262500-9ec6-4d9b-8a8f-46f540dd92fa\u002F20260505145111\u002Fpasted-image.webp\" alt=\"shift rates guidence step1\">\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F5811cc18-e722-41ac-9df8-3ea1392e12cd\u002F20260505145311\u002Fpasted-image.webp\" alt=\"shift rate guidance step2\">\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F20087683-84c7-4d2f-955a-95064edb7761\u002F20260505145729\u002FWhatsApp_Image_2026-05-04__nysIE7d.webp\" alt=\"Edit a shift rate\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Option 1: Apply to This Shift Only\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Use this option when the rate change applies to one shift and must not affect the contract or future shifts.\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Use Apply to this shift only when:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       The change applies to a single shift\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A worker receives a one-off pay uplift\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A client agrees a one-off charge\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A single shift requires correction\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       The change must not propagate to future shifts\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>To apply a one-time manual shift rate:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">1.     Open the shift in the \u003Cstrong>Rota\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">2.     Select \u003Cstrong>Manual Shift Rate\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">3.     Enter the new charge rate, pay rate, or both.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">4.     Select \u003Cstrong>Apply to this shift only\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">5.     Submit the change.\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez Operate sends an \u003Cstrong>Ad-Hoc Rate Approval Email\u003C\u002Fstrong>. The approval level depends on the financial value of the change. Low-value changes may require \u003Cstrong>Operations Manager\u003C\u002Fstrong> approval; higher-value changes may require \u003Cstrong>Operations Director\u003C\u002Fstrong> and \u003Cstrong>COO\u003C\u002Fstrong> (or equivalent) approval.\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Once approved, the new rate applies to that shift only. The client contract and site contract are not updated.\u003C\u002Fspan>\u003Cbr>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Fb0483d00-d332-4c03-a3d0-1ce85323492d\u002F20260505145800\u002Fpasted-image.webp\" alt=\"Ad-Hoc Rate Approval Email.\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Option 2: Update Contract for Future Shifts\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Use this option when the rate change should become the correct rate going forward and the contract requires updating for all future shifts.\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Use the update contract for future shifts when:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A new client rate has been agreed\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A site rate has changed\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A role rate has changed\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Future shifts should use the new rate\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A repeated manual change indicates that the contract is out of date\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>To request a contract update:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">6.     Open the shift in the \u003Cstrong>Rota\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">7.     Select \u003Cstrong>Manual Shift Rate\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">8.     Enter the new charge rate, pay rate, or both.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">9.     Select \u003Cstrong>Update contract for future shifts\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">10.  Submit the change.\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez Operate sends a \u003Cstrong>Contract Update Approval Email\u003C\u002Fstrong>. The approval level depends on the financial value of the proposed contract change.\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Once approved, the contract is updated and future shifts use the new rate. Past shifts are not automatically changed unless they are manually updated before arbitration is completed.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Fb6e334b2-bfcb-4b77-bfe1-0402c8ac46aa\u002F20260505145841\u002Fpasted-image.webp\" alt=\"Contract Update Approval Email\">\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Past Shifts, Future Shifts and Arbitration\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rates on past shifts can be changed, but only before arbitration is completed. This allows operations teams to correct rates during weekly or monthly review before shifts pass to payroll or invoicing.\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Before Arbitration\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rates remain editable, subject to approval. Edit past shift rates when:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A rate was entered incorrectly\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       A manager approved a one-off change after the shift was created\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Finance identifies a rate mismatch\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Payroll requires a correction\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       The shift was delivered differently from the original rota\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>After Arbitration\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Once arbitration is completed, the shift is locked. Rates on locked shifts cannot be changed.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arbitration protects payroll accuracy, invoice integrity, audit trail, manager sign-off, client billing records and worker payment records.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Fffdb12a3-878a-456c-8b2f-0f0f7e1c5950\u002F20260505150235\u002FWhatsApp_Image__cJHVWS9.19.27_AM_1.webp\" alt=\"Arbitration lock rule\">\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">   \u003C\u002Fspan>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Practical Examples\u003C\u002Fstrong>\u003C\u002Fspan>\u003Cbr>\u003C\u002Fh3>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Simple Client Contract\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>Client contract: Charge £18.00 | Pay £12.50. No site, worker or manual override exists. Final shift pricing: Charge £18.00 | Pay £12.50.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Site Override\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>Client contract: Charge £18.00 | Pay £12.50. Site contract: Charge £21.00 | Pay £14.00. Final shift pricing: Charge £21.00 | Pay £14.00.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Worker Pay Override\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>Site contract: Charge £21.00 | Pay £14.00. Worker pay override: Pay £15.50. Final shift pricing: Charge £21.00 | Pay £15.50. The client charge rate is unchanged.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>One-Time Manual Pay Change\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>Original shift: Charge £21.00 | Pay £14.00. Manual change: Pay £17.00. User selects \u003C\u002Fem>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Apply to this shift only\u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>. An ad-hoc approval email is sent. Once approved, only this shift is affected.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Permanent Contract Update\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>Current site contract: Charge £21.00 | Pay £14.00. Proposed rate: Charge £23.00 | Pay £15.00. User selects \u003C\u002Fem>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Update contract for future shifts\u003C\u002Fstrong>\u003C\u002Fspan>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>. A contract update approval email is sent. Once approved, future shifts use the new rate.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Past Shift Correction Before Arbitration\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(89, 89, 89);\">\u003Cem>A shift was delivered last week, but arbitration is not yet complete. The rate can be changed, subject to approval. Once arbitration is completed, the shift is locked and the rate cannot be changed.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Quick Reference: Choosing the Right Option\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Ctable style=\"min-width: 324px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003Ccol style=\"width: 299px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Scenario\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"299\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Action\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rate change applies to one shift only\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"299\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Apply to this shift only\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rate change should apply to all future shifts\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"299\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Update contract for future shifts\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker is paid differently from the contract rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"299\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker pay rate override\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site has commercially different terms from the client contract\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"299\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site contract override\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arbitration is already completed\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"299\">\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rate cannot be changed\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Best Practice for Users\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">·         If this is only for one shift, use Apply to this shift only. This sends an ad-hoc approval email.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">·         If this should become the new rate going forward, use Update contract for future shifts. This sends a contract update approval email.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">·         If the worker is simply paid differently, use worker pay rate. This changes pay only and does not affect client invoicing.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">·         If the site is commercially different from the client’s standard contract, use a site contract override.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">·         If arbitration has already been completed, the shift rate cannot be changed.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Key Takeaways\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Shift pricing controls client invoicing, payroll, salary accuracy and margin.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Client contracts define the base charge and pay rates.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Site contracts override client rates for specific sites.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Worker pay rates override pay only — not the charge rate.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Manual shift rates are used for exceptions and corrections.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Manual changes can be one-time or used to request a future contract update.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       One-time changes trigger an \u003Cstrong>Ad-Hoc Rate Approval Email\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Contract updates trigger a \u003Cstrong>Contract Update Approval Email\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Approval level depends on the financial value of the change.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Past shift rates can be changed before arbitration is completed.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">•       Once arbitration is completed, shift rates are locked.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>",false,77,0,[],[],"2026-05-05T12:46:53.180879Z",[],1779286241727]